Affiliates for the pilot program (starting in February 2025) and the first two onboarding cohorts (projected for April and June 2025) will be selected early 2025. Our goal is to onboard 50-75 Affiliates by the end of 2025. Cohort assignments will be based on a number of factors, including Affiliate readiness, program complexity, available resources, and funding priorities. 

Purpose-built, grant-seeded, and now sustainably supported—Family Link remains far more affordable than commercial alternatives (typically $1,800–$2,500 per year for just 3 users) while offering mission-specific capabilities and integrated support.

Most Affiliates save $1,000–$5,000 annually with Family Link compared to commercial tools, while gaining greater value aligned to their mission and workflows.

Annual Pricing Tiers:

• Affiliates under $500K in expenses → $1,800/year

• Affiliates between $500K–$2M → $3,200/year

• Affiliates over $2M → $4,500/year

Includes:

• Access to Family Link for all users

• General training and support

• Ongoing product improvements

Optional Add-On Package:

• Enhanced Support & Training → $1,000/year

  • Custom onboarding

  • Advanced training and office hours

  • Priority support access

Discounted Onboarding for Early Cohorts:

• Pilot Cohort (2025) → Free

• Cohort 1 (Q2 2025) → Free

• Cohort 2 (Q3 2025) → 25% off (and pro-rated)

• All 2025 Cohorts receive the optional add-on package free

Billing: 

• Annual, invoiced in February (alongside - “as a separate line item” to their membership dues)

Family Link will automatically capture data required by National for programmatic funding. While eventually, Affiliates receiving funding from the national office will need to use Family Link to report data for grant compliance, the great news is that this will relieve Affiliates of a significant reporting burden going forward.

By default, the system will support all core programs currently recognized by Family Promise National. These include:

• Eviction Prevention

• Shelter Diversion

• Housing Programs (like Rapid Rehousing, Permanent Housing, Permanent Supportive Housing, etc.)

• Stabilization Services

• Emergency Shelter Services (like outreach, static, rotational, scattered, transitional)

Affiliates will have the flexibility to customize their user interface by showing or hiding specific programs as needed. Additionally, they will have the ability to add custom services both during the onboarding phase and throughout their ongoing use of the platform.

Yes, National will provide both training and technical support throughout the entire rollout. A dedicated project team will lead training sessions, offer learning resources, and provide tools to ensure a smooth transition.  Technical support will be available for troubleshooting.

Not initially.  Currently, no case management system on the market automatically syncs data with HMIS due to logistical and political challenges, rather than technical limitations. 

Family Link will be designed to meet HMIS standards, making data entry as seamless as possible. Additionally, it will be built with the technical capability to be able to sync data with HMIS in the future. We believe that by implementing a standardized system across Affiliates with strong data quality standards, the national team will be better equipped to advocate for future data transfers to and from our system.

Family Promise National recognizes the importance of preserving high-quality and relevant historical data. While data migration may be complex due to varying data formats across Affiliates, the project team is working to identify feasible migration options. Affiliates will be presented with available solutions based on their data types and volumes during the onboarding process.

Yes. While default reports will be provided with a goal of covering most of Affiliates’ needs, Family Link will also provide Affiliates with the flexibility to export their raw data and create any custom reports needed for their specific funding sources.

No.  Family Link is a case management system, designed to help Affiliates administer core programs and collect data regarding those programs.  It will not replace your existing donor management system.  

The national office has partnered with Bloomerang, a leading donor and volunteer management software, to offer Affiliates an exclusive discounted rate. Discover more about this valuable benefit of Affiliation here.https://affiliates.familypromise.org/resources/partnerships/  

Absolutely! Affiliate feedback is crucial to the continuous evolution of Family Link. The project team will host training sessions before and during onboarding to gather input and ensure readiness. Additionally, we’ll conduct workshops and best practice forums. Affiliates will be able to submit feedback and request help via an online support app, and regular updates will be shared through email, the Community site, and in collaboration with regional directors.