Family Link
What's new
A running record of everything we've shipped — newest first.
April 7, 2026
6 updates
Safety concerns are now flagged automatically at intake
When a client answers "Yes" to the safety question during rapid intake, Family Link automatically applies the Unsafe/Threatened label to their contact record. No action needed — the label appears as soon as the form is saved, at the top of the contact record where staff see it immediately.
This works for both in-app intake and online rapid intake. For online submissions, the label is applied on our end — clients never see it.
This works for both in-app intake and online rapid intake. For online submissions, the label is applied on our end — clients never see it.
Note: This is a global label. It can't be deleted from your label settings, but a case manager can remove it from an individual contact record if needed.
Safety and duplicate flags now visible in external contacts
External contact records submitted via the online intake form now show visual flags before you approve them. A red flag appears when the client's safety response was "Yes." A separate icon marks potential duplicates. Both are visible in the external contacts list so staff can review before acting.
Affiliate admins can now review funding requests
Affiliate admins designated as funding request approvers can now access and review pending requests directly in the Admin App — even without access to the main Family Link app. Previously, they'd receive an approval email but had no way to act on it.
Their view is scoped to pending requests only. Full funding management is only available if that module is enabled for your affiliate.
Their view is scoped to pending requests only. Full funding management is only available if that module is enabled for your affiliate.
Referral replies now go directly to the case manager
When Family Link sends a community partner referral by email, the reply-to address is now set to the case manager's email. If a partner replies with a question, it lands in the right inbox — not a no-reply address.
Completed reminders are now visible in your reminders list
The reminders view now shows your full history, including completed reminders. You no longer lose track of what's been done. If your list gets too long to manage, reach out to support.
Referral source dropdown updated
The "How were you referred to Family Promise?" dropdown has two changes: Government / Social Services Agency has been added as a network-wide option, and CPS has been removed from the Justice System category. These updates reflect how affiliates are actually using the field across the network.
March 24, 2026
5 updates
Form simplification — major update
A 20% reduction in time to complete intake, demographics, enrollment, and exit forms — shaped by input from 22 Affiliates and reviewed during an open comment period.
Rapid intake
- Several fields now optional: translation assistance, zip code, number of children
- Intake date changed from required to optional
- Removed: former/maiden name, phone type, marital status
- Household type expanded — multi-generational, two-parent household added
- "Do you feel unsafe?" now includes: client refused, client doesn't know, data not collected
- Referral sources updated and expanded
Demographics
- Race/ethnicity: multi-select → single select, with biracial/multiracial option added
- New optional field: sexual orientation (adult intake only)
- Permission to collect personal info no longer required for additional family members
- Custody arrangement description changed from required to optional
Enrollment & exit
- Stabilization fields now required at both enrollment and exit — intentionally not pre-populated
- School stability now applies to all children
- Eviction prevention: removed landlord address and "eviction in past 7 years"
- Credit score question removed from program exit
Heads up: stabilization fields at enrollment and exit are the biggest workflow change. You'll need to make an active selection — they won't carry forward from previous entries. This is intentional: we want to measure real change over time.
New role: intake assistant
Limits access to contact demographics, enrollment, and exit data — right-sized for staff who only handle initial intake.
New role: direct case manager
Limits contact visibility to only the families assigned to that case manager.
Fund management
Establish, draw against, manage, and report on funding sources directly in Family Link.
Online rapid intake
Families can now be referred and entered into your system through an online intake form.